Lunora Privacy Policy
Effective Date: May 8, 2025
Lunora is operated by Zen Operations LLC (DBA Lunora) (“we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and share information when you use the Lunora mobile app and our website (collectively, the “Services”). Lunora is designed for adults 18+; households may assign tasks to children, but Lunora is not directed to children under 13.
1. Information We Collect
- Account Information: Email address and basic profile details. Passwords (if any) are stored in hashed form.
- Household & Task Data: Rooms, preferences, schedules, the tasks you add/complete, notes you write, and app configuration.
- AI Usage Data: Prompts/queries you send to Lunora’s assistant and related interaction metadata (e.g., timestamps).
- Device & Technical Data: IP address, device/OS info, app version, diagnostics and crash logs.
- Analytics: Usage patterns, session data, and aggregated metrics to improve performance and reliability.
- Payments/Subscriptions: Purchase status and subscription entitlements via app stores and RevenueCat. We do not store card numbers.
- Communications: Your email preferences (e.g., newsletters, product updates, support).
2. How We Use Information
- Provide core features (task scheduling, reminders, DIY guidance).
- Personalize recommendations and adapt schedules to your routines.
- Operate, maintain, and improve the Services and user experience.
- Send transactional emails and notifications (e.g., receipts, updates).
- Process subscriptions, entitlements, and purchase validation.
- Analyze usage and performance to keep Lunora reliable and secure.
- Send optional newsletters and promotions (you can opt out).
3. AI Features & Data Handling
Lunora uses an AI service provider to process your prompts and generate suggestions. When you use AI features, your inputs and relevant context may be sent to our AI provider for processing so we can return a helpful response. We use your AI interactions to operate and improve Lunora’s features. You should verify any AI-generated guidance before acting on it, especially for safety-sensitive tasks.
We do not sell your personal information. Our AI provider acts as a processor to help us deliver the Services. Refer to the “Sharing with Service Providers” section for more detail.
4. User-Generated Content (Your Tasks & Notes)
You may add your own tasks, notes, schedules, and preferences (“User Content”). You retain ownership of your User Content. You grant us a limited license to host, display, and process your User Content solely to operate, maintain, and improve the Services. We do not make your personal task data public unless you choose to share it.
6. Data Retention
We retain your information while your account is active. If you request deletion, we will delete or de-identify your personal information, unless retention is required by law (e.g., transaction records, fraud prevention, security).
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect information, including encryption in transit. However, no method of transmission or storage is 100% secure.
8. Children’s Privacy
Lunora is intended for adults 18+. Parents/guardians may assign tasks to children within their own household, but Lunora is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will delete it.
9. Your Rights & Choices
- Access & Update: You can view and update certain account/profile details in the app.
- Delete: You may request deletion of your account and associated personal information.
- Marketing Opt-Out: You can unsubscribe from promotional emails at any time via the link in the email.
- Do Not Sell: We do not sell your personal information.
To exercise your rights, contact us at info@lunoraapp.com or privacy@lunoraapp.com.
11. International Data Transfers
We may process and store information in the United States and other countries where our service providers operate. By using the Services, you acknowledge that your information may be transferred to jurisdictions with different data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will notify you via in-app notice or email. The “Effective Date” above indicates when this policy was last updated.
13. Contact Us
Questions or requests:
Email: info@lunoraapp.com | privacy@lunoraapp.com
Business Name: Zen Operations LLC (DBA Lunora)
Website: https://lunoraapp.com
This policy is provided for transparency and general informational purposes and does not constitute legal advice.